Faq

At this time, we only accept Interac E-Transfer. All customers must have access to an online banking account, and be able to send an E-Transfer. The payment instructions will be sent once you finish ordering and a receipt will also be provided. If you don’t receive the payment instructions, please contact our team by live chat at any time so that we can provide them.

If we receive your order and payment by our 1PM PST cutoff time, your order will ship that business day. Orders and payments received after 1PM PST will ship the next business day. (Business days refer to Monday-Friday). We ship express (1-3 business days).

In our prices, taxes are already included.

Please note that BulkWeed.io offers free express post shipping on all orders. The service usually arrives within 2-3 business days to most parts of Canada, according to Canada Post. Rural areas or small towns may require up to four business days to deliver, but this is usually the case for provinces such as New Brunswick and Prince Edward Island.

During checkout, please note "SIGNATURE REQUIRED" if you would like a signature.

If you sent your payment and your order went to processing and still don’t have a tracking number by 8 PM PST by the following business day, please contact us through online chat and one of our customer service representatives will take a look. You haven't received your payment and your order has not yet been processed if your order is still on hold.

In general, the tracking number (provided in your confirmation email) will show a delivery date when you can expect your package. However, if there's no update past this date, please contact our Customer Service Department through LiveChat with your order number as the subject and one of our representatives will be glad to help you. We'll then contact Canada Post on your behalf and open a service ticket for your package. As soon as we do this, Canada Post will start looking for your package and make every effort to locate it within 5-7 business days. The majority of the time, once we

If your package was accidentally delivered to the wrong address, your neighbours may have seen it or simply looked around their premises. Postal workers sometimes drop packages at neighbours’ homes or in the wrong mailbox. The community mailbox may also have been scanned as "successfully delivered" but your package will arrive the following business day. Please allow a few extra days to check.

From Canada Post

“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked: with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home. In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”